Let’s look at the request creation one first. One to create the request and the other to notify the experts in the Teams channel. After gathering the title and description of the user’s request, it leverages one of the most powerful capabilities in Power Virtual Agents to embed Power Automate flows in a topic for the bot to take action during a conversation. The ‘Escalate’ topic uses two Power Automate flows. It uses the user’s sign-in info to know which user has requested for assistance. The ‘Escalate’ topic is where the ticket for the user’s request is created and the Expert channel is notified. The branching condition for ‘Ergonomic Furniture’ in this topic redirects to the ‘Escalate’ topic which notifies the HR experts. Let’s take a look at the ‘Special Accommodations’ topic. Watch the video and read more about bringing FAQ content into your bot here. The AI assisted authoring capabilities in Power Virtual Agents makes this very easy to do. Using the built-in topic suggestions feature, you can bring in existing FAQ content into the bot with a few clicks. Let’s switch to look at what it takes to build this bot.įirst, to address the onboarding questions like ‘when will the office reopen’, ‘how will new hire orientation work’, ‘where should I submit my paperwork’, the bot has a topic for each of these questions, but the bot author did not have to create each of these topics manually. The employee can also check the status of his requests again and confirm that it has been closed. After helping the employee out, he returns to the Expert channel and closes the ticket. Since there is a longer than normal wait time today, the employee checks his request status with the bot to make sure it is still active.Īn onboarding expert sees the notification in the Expert assistance channel in Teams and reaches out to the employee. The bot gathers some information to create a request ticket and submits it to the Onboarding channel in Teams where HR experts can see the request and handle it. The bot needs to connect him with an HR expert to understand the situation better. Then, he moves on to ask for support with special accommodations, specifically ergonomic furniture. Employee ExperienceĪn employee who has just joined Contoso asks a few questions related to office reopening, new employee orientation, and uploading documentation. The key goal of this blog is to help you get a Microsoft Teams bot deployed quickly to meet employee needs. This blog walks you through an example with guidance that you can expand for other scenarios. You can sign up for the Power Virtual Agents trial version to create a bot (trial is free for 30 days and currently extendable after 30 days). The bot is deployed on Microsoft Teams so it is available to everyone in the organization. It can also notify human experts for requests that require human intervention, for example, getting ergonomic furniture for their remote office. This bot can help address common questions from employees such as new employee orientation dates. This blog post walks you through a Microsoft Teams FAQ bot that is pre-installed by an organization admin to help onboard new employees and support their remote office setup needs. In the current challenging times, there are a wide range of circumstances organizations experience that require communication tools to be created and deployed efficiently to help employees with their remote work needs.
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